At jewelsngem.com, we strive to ensure your satisfaction with every purchase. In the event that you are not entirely satisfied with your purchase, we offer a comprehensive Refund and Exchange Policy outlined below:

Eligibility:
a. Refunds and exchanges are available for eligible items within [seven days] 7 days from the date item recieved.
b. To be eligible for a refund or exchange, items must be unused, in their original packaging, and in the same condition as received.

Refunds:
a. Refunds will be issued to the original method of payment used for the purchase.
b. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
c. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [7 to 28] days ( as per bank or international transaction schedules).

Exchanges:
a. Exchanges are subject to product availability. If the desired item is unavailable, a refund may be issued as per our refund policy.
b. To initiate an exchange, please contact our customer service team at sales@jewelsngem.com to arrange for the return and exchange process.

Return Shipping:
a. Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item).
b. We recommend using a trackable shipping service for returning items, as we cannot guarantee receipt of returned items.

Non-Refundable and Final Sale Items:
a. Certain items, such as personalized or custom-made products, may not be eligible for refunds or exchanges unless defective or damaged upon receipt.
b. Sale items marked as “final sale” are non-refundable and cannot be exchanged.

Damaged or Defective Items:
a. In the rare event that you receive a damaged or defective item, please contact us immediately at [sales@jewelsngem.com] to arrange for a replacement or refund.
b. Photos of the damaged or defective item may be required for assessment and processing of your request.
Cancellation of Orders:
a. Orders may be canceled before they are shipped. Once shipped, the standard refund and exchange policy applies.
Modifications to Policy:
a. We reserve the right to amend or modify this Refund and Exchange Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

For inquiries or assistance regarding refunds and exchanges, please contact our customer service team at [help@jewelsngem.com]. Thank you for shopping with jewelsngem.com. Your satisfaction is our priority.