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Delivery Policy

Our Delivery Policy at jewelsngem.com outlines the process and terms for the delivery of your orders to ensure a smooth and satisfactory shopping experience:

Shipping Methods:
a. We offer various shipping methods to accommodate your preferences and delivery needs.
b. Available shipping methods, including standard, expedited, and express delivery, may vary depending on your location and the items in your order.

Shipping Costs:
a. Shipping costs are calculated based on factors such as the shipping method selected, the destination address, and the weight or dimensions of the package.
b. Shipping costs will be clearly displayed during the checkout process before you confirm your order.

Shipping Timeframes:
a. Estimated delivery timeframes are provided during the checkout process and may vary depending on the shipping method selected and your location.
b. While we make every effort to ensure timely delivery, please note that delivery times are estimates and not guaranteed.

Order Processing:
a. Upon placing your order, our team will promptly process and prepare your items for shipment.
b. Orders are typically processed and dispatched within [1-3] one to three business days, excluding weekends and holidays.

Tracking Information:
a. Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
b. You can use the provided tracking number to monitor the status of your shipment and track its progress until it reaches its destination.

Delivery Address:
a. Please ensure that the delivery address provided during checkout is accurate and complete to avoid any delays or delivery issues.
b. We are not responsible for undelivered packages due to incorrect or incomplete address information provided by the customer.

Delivery Attempts:
a. In the event that a delivery attempt is unsuccessful (e.g., recipient unavailable), the carrier may leave a delivery notification with instructions for re-delivery or pickup.
b. It is the customer’s responsibility to arrange for re-delivery or pickup according to the carrier’s instructions.

International Shipping:
a. We offer international shipping to select countries, subject to applicable customs regulations and import duties.
b. International delivery times may vary depending on customs clearance procedures and local postal services.

Non-Delivery:
a. If your order does not arrive within the estimated delivery timeframe, please contact our customer service team at [help@jewelsngem.com] for assistance.
b. We will work with the carrier to investigate the status of your shipment and resolve any delivery issues promptly.

Modifications to Policy:
a. We reserve the right to amend or modify this Delivery Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

For inquiries or assistance regarding delivery, please contact our customer service team at [help@jewelsngem.com].
Thank you for choosing jewelsngem.com. We are committed to ensuring your orders are delivered safely and promptly to your doorstep.

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