At jewelsngem.com, we understand that you may desire personalized and bespoke items to suit your unique preferences. Our Bespoke Customization Policy outlines the process and terms for customizing products to meet your specific requirements:

Customization Requests:
a. We welcome customization requests for select products, subject to feasibility and availability.
b. To initiate a customization request, please contact our customer service team at [help@jewelsngem.com] to discuss your requirements.

Design Consultation:
a. Upon receiving your customization request, our team will schedule a design consultation to understand your preferences, specifications, and any special considerations.
b. During the consultation, we will provide guidance on available customization options, materials, and pricing.

Proposal and Approval:
a. Following the design consultation, we will prepare a proposal outlining the proposed customization details, including design sketches, material options, and pricing.
b. You will have the opportunity to review and approve the proposal before proceeding with the customization.

Confirmation and Payment:
a. Upon approval of the proposal, a confirmation of the customization order will be issued.
b. Payment terms and conditions, including any deposits or installment payments, will be outlined in the confirmation.

Production and Timeline:
a. Customization projects will commence upon receipt of payment and confirmation.
b. The production timeline will vary depending on the complexity of the customization and availability of materials.
c. We will provide regular updates on the progress of your customization project and notify you of any delays or changes to the timeline.

Quality Assurance:
a. Our team is committed to ensuring the highest quality standards for customized products.
b. Each bespoke item will undergo thorough quality control checks before being delivered to you.

Non-Refundable:
a. Customized products are non-refundable, except in cases of defects or errors attributable to jewelsngem.com.
b. Due to the personalized nature of bespoke items, refunds or exchanges are not typically offered.

Modifications to Policy:
a. We reserve the right to amend or modify this Bespoke Customization Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

For inquiries or assistance regarding bespoke customization, please contact our customer service team at [help@jewelsngem.com].
Thank you for considering jewelsngem.com for your personalized jewelry needs. We look forward to creating a unique and memorable piece for you.